SFGSM has published numerous columns and articles in services trade journals over the past 15 years. We believe you can learn more about a consulting company from what it writes in the media, than from what it writes about itself! Please feel free to download or request as many articles as you like, with our compliments.
Click below, or on the left, to download:
Selected AFSMI Customer Service columns written by SFGSM
Selected AFSMI Marketing and Business Development columns written by SFGSM
Selected SFGSM Industry Outlook columns from AFSMI's The Professional Journal/Sbusiness
Selected SFGSM articles from AFSMI's The Professional Journal/Sbusiness and others
Other published columns written by SFGSM
Other published articles ghostwritten by SFGSM
SFGSM "White Papers"
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