SFGSM Monthly Newsletters

Since the beginning of 2002, SFGSM has published more than 65 monthly newsletter for its clients and prospects covering topics including Customer Relationship Management (CRM), strategic services planning, customer satisfaction measurement and tracking, and other services-related areas. You may download the current, as well as archived, copies of our newsletter simply by "clicking" on the appropriate icons below:

Click below, to download:

*Note: All Newsletter files are Microsoft Word Documents.

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